Field Service
Our field support team is the most dedicated in the business. Once the customer determines a service call is the best option, Summit immediately dispatches a field service engineer to the down site. The field engineer will arrive with a hero kit. This technique is very efficient as our field engineers pride themselves on being as proficient as possible to address the down equipment. To reduce costs, the engineer will only use one part if possible to fix the system and all other parts will be of no charge. The healthcare facility gets the benefit of speedy recovery time with no risk of unnecessary parts used to repair the system. To help control costs, the original quote is always honored so there are no surprises after the repair is complete.
Flat pricing, no increased costs, no surprises.
To schedule a field engineer to your site call 1-866-586-3744.
Definition
This is an array of parts that our technical support team determines are the highest probably fixes to the technical challenge. Hero Kits are a great tool for us to work complex problems. They also eliminate healthcare facilities from overpaying for unnecessary parts, thus creating a seamless transaction. Hero Kits give a higher probability of solving the difficult error as soon as the kit is received.
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