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Word of Mouth Drives Summit Imaging to New Location – Right Down the Street

April 9, 2014

Word of Mouth Drives Summit Imaging to New Location – Right Down the Street

Growing company expands to a new 32,000-square-foot facility in Woodinville, Wash.

 

SEATTLE – April 8, 2014 – Summit Imaging, a privately held ultrasound medical equipment support company, has been driven to relocate its headquarters to a larger facility in Woodinville, Wash. The move marks the company’s fourth relocation in response to growth, which has been realized through positive word of mouth from customers, in the past eight years. This word of mouth also contributes to the company’s growing reputation as the “urgent care” solution for ultrasound medical equipment.

Located at 15000 Woodinville-Redmond Road NE, in the heart of Washington wine country and within walking distance of Redhook Brewery, Summit Imaging’s new 32,000-square-foot facility provides a cohesive work environment and plenty of room for continued growth. Prior to this move, the company operated out of two separate buildings in Woodinville.  

 

“We are thrilled to be in a space that will allow us to continue expanding our high quality customer service and support capabilities,” said Summit Imaging Founder and CEO Larry Nguyen. “Outgrowing our space is a huge milestone for us and we’re proud of the growth we’ve achieved thus far without the help of a sales team.”

 

Summit Imaging was founded in 2006, when Nguyen began repairing and selling refurbished ultrasound parts and saw there was high demand for an ultrasound medical equipment support company that could quickly address specific technical needs. In subsequent years, the business has grown into a profitable 34-person company, with revenue growth of 23 percent compounded annually since 2010. Summit Imaging’s emphasis on core values, including innovation and customer satisfaction, has paid off with a 60 percent growth rate year-over-year and a 93 percent customer-retention rate. The company has been named one of the fastest growing companies in Washington state by The Puget Sound Business Journal for the past three years.

 

The larger facility provides Summit Imaging with adequate space to house its significant inventory of ultrasound parts and transducers, and features expanded work spaces that allow the company’s highly trained technical support, R&D and production teams—consisting of electronic repair technicians and computer hardware technology specialists—to work comfortably while continuing to provide high-quality, efficient customer support. In addition, the new facility includes space essential to host Summit Imaging’s practical diagnostic training classes for clinical engineers, which have become highly valued by its customers.

 

About Summit Imaging

Summit Imaging is a privately held, Food and Drug Administration-compliant ultrasound medical equipment support company. Often called the “urgent care” solution for ultrasound medical equipment, Summit Imaging strives to offer customers the fastest turnaround times for technical support, rapid repair and parts replacement. The company offers a highly trained team of technicians with comprehensive knowledge of high-end systems across many different brands, and an innovative and efficient end-to-end customer service process—including a nine-minute average diagnosis time and probe repairs within 48 hours—that minimizes costly downtime and aims to exceed the expectations of biomedical engineers and hospital administrators. In addition to customer support and free diagnostic analysis, Summit Imaging provides replacement parts and transducers from manufacturers such as GE, Philips and Siemens. For more information, visit www.mysummitimaging.com

 

 

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