Summit Imaging has announced its new standard six-month warranty for all parts and services. The company’s new warranty sets the bar high for the ultrasound industry, in which standard warranties range from 30 to 90 days.
“Our team strives to provide the industry’s most reliable support for ultrasound replacement parts and transducer repairs,” said Summit Imaging Founder and CEO Larry Nguyen. “It’s due to their achievements that we are the first ultrasound equipment support company to offer a standard six-month warranty on parts and services.”
Summit Imaging models itself after “urgent care” in the medical industry and utilizes its customer service process to provide the fastest turnaround times for technical support, rapid repair and parts replacement. The company’s commitment to minimizing costly downtime for its customers is demonstrated by its average response times, including diagnosis of equipment problems in less than nine minutes; next day delivery of high-quality replacement parts; and an average of 48 hours to repair transducers.
Summit Imaging’s emphasis on core values, including innovation, reliability and customer satisfaction, has paid off with a 60 percent growth rate year-over-year and a 93 percent customer retention rate. The company envisions setting a new industry standard wherein total cost of support is low and repairs are fast and reliable, minimizing downtime for healthcare providers and patients alike.