Summit Imaging Expands Its Services to Include Portable Ultrasound Systems
Growing Customer Requests and Increased Demand Lead the Company to Develop a Service Line for Portable Ultrasound Machines
SEATTLE – May 7, 2014 – Summit Imaging, the “urgent care” ultrasound medical equipment support company, today announced that it is expanding its services to support portable ultrasound systems so the company can give clinical engineers who have adopted portable machines the same rapid end-to-end customer support they rely on to keep their static machines up and running. Summit Imaging is one of the first third-party ultrasound repair companies to offer support for portable machines, continuing the company’s commitment to providing industry-leading innovations.
Portable ultrasound machines have become increasingly popular because their small size enables healthcare providers to use the machines in rural areas or emergency situations, scanning patients in locations where space is limited or where mobility is necessary. Because of this flexibility and efficiency, the market has seen increasing demand.
Previously, clinicians who use portable machines had to rely on the original equipment manufacturers for all maintenance repairs, which could result in costly down time. Summit Imaging is now offering an alternative solution for hospitals and clinical engineers looking to lower their total cost of ownership by expanding its highly efficient, end-to-end ultrasound support services to portable machines.
“We developed this service line in direct response to requests from our customers for a portable repair service alternative,” said Larry Nguyen, CEO and founder of Summit Imaging. “By offering our comprehensive third-party support, we’re allowing healthcare providers to get back to what matters most—the patients—as quickly and economically as possible.”
Summit Imaging now offers repairs on GE and Philips portable laptop systems and transducers, supporting full probe and system repair capability for the following:
GE portable units:
Philips portable units:
Summit Imaging strives to deliver the industry’s highest quality support and fastest response times for its customers and it fulfills this promise by providing a full evaluation and Discovery Report on a customers’ portable ultrasound transducer or system within six business hours of the system’s arrival at Summit Imaging’s facility. The company also boasts the longest warranty in the industry, backing each repair with a six-month warranty.
For the past nine years, Summit Imaging has been providing rapid end-to-end customer support, including hands-on training courses, fast repairs, high quality parts replacement, free 24/7 technical support and the ability to diagnose most problems over the phone in under nine minutes. Those in need of ultrasound repairs look to Summit Imaging for its swift yet reliable repairs and solutions, allowing its clients to get ultrasound equipment back up and running with as little downtime as possible.
About Summit Imaging
Summit Imaging is a privately held, Food and Drug Administration-compliant ultrasound medical equipment support company. Often called the “urgent care” solution for ultrasound medical equipment, Summit Imaging strives to offer customers the fastest turnaround times for technical support, rapid repair and parts replacement. The company offers a highly trained team of technicians with comprehensive knowledge of high-end systems across many different brands, and an innovative and efficient end-to-end customer service process—including a nine-minute average diagnosis time and probe repairs within 48 hours—that minimizes costly downtime and aims to exceed the expectations of biomedical engineers and hospital administrators. In addition to customer support and free diagnostic analysis, Summit Imaging provides replacement parts and transducers from manufacturers such as GE, Philips and Siemens. For more information, visit www.mysummitimaging.com