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Summit Imaging Launches Industry’s First Rapid Response Mobile Application

June 25, 2015

June 25, 2015

SEATTLE – June 23, 2015 – Summit Imaging, a technology-focused ultrasound medical equipment support company, today announced the release of Summit Imaging Mobile, the mobile version of its comprehensive online support portal. Summit Imaging Mobile is the first mobile application to give clinical engineers full service ultrasound support, allowing them to submit support cases, connect directly to an equipment expert, and order new parts from wherever they are so they can get their facility’s machines back up and running in the shortest amount of time.

Clinical engineers are expected to repair medical equipment as quickly as possible in order to minimize costly machine downtime and ensure patients are being cared for in an efficient manner. Summit Imaging Mobile enables clinical engineers to quickly diagnose ultrasound machine issues, view tutorial videos, and order the parts they need from their smartphone, all while still onsite so the order can be fulfilled as they travel back to their workstation. Streamlining this process can prevent revenue loss by saving hours troubleshooting a problem or waiting to hear back from a remote tech support agent.

“Our customers work in an incredibly fast-paced environment where every minute must be used wisely,” said Larry Nguyen, CEO and founder of Summit Imaging. “Summit Imaging Mobile gives clinical engineers flexible access to the tools they need where they need them most – onsite with the machine. By offering mobile support, we’re helping our customers to repair their machines more efficiently, which in turn allows healthcare providers to care for their patients more effectively.”

With Summit Imaging Mobile, clinical engineers can:

  • Create and submit support cases,

  • Submit orders for parts,

  • Schedule calls with Summit Imaging support agents,

  • Immediately connect to a Summit Imaging support agent through a push-to-talk feature when urgent assistance is needed,

  • Create a user profile with basic company information to more quickly and easily submit cases in the future,

  • Opt-in to receive mobile push notifications alerting that a support agent will call in two to five minutes, and

  • Access all of Summit Imaging’s technical support documents and videos

For the past nine years, Summit Imaging has been providing rapid end-to-end customer support, including hands-on training courses, fast repairs, high quality parts replacement, free 24/7 technical support and the ability to diagnose most problems over the phone in under nine minutes. Those in need of ultrasound repairs look to Summit Imaging for its swift yet reliable repairs and solutions, allowing its clients to get ultrasound equipment working with the least amount of downtime.

Summit Imaging Mobile is available for download now from the Apple App Store and Google Play. For more information about Summit Imaging’s online ultrasound equipment support resources, please visit http://www.mysummitimaging.com/support.

 About Summit Imaging

Summit Imaging is a privately held ultrasound medical equipment support company that strives to offer its customers the fastest turnaround times for technical support, rapid repair and parts replacement. The company offers a highly trained team of technicians with comprehensive knowledge of high-end systems across many different brands, and an innovative and efficient end-to-end customer service process—including a nine-minute average diagnosis time and probe repairs times that are unmatched in the industry— with a clear focus on reducing costly downtime and exceeding the expectations of clinical engineers and hospital administrators. In addition to customer support and free diagnostic analysis, Summit Imaging provides replacement parts and transducers from manufacturers such as GE, Philips and Siemens, and the industry’s longest warranty on all repairs. For more information, visit www.mysummitimaging.com.

 

 

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